Small Business IT
Small companies face particular difficulties in ensuring that their computer hardware and software work with as little downtime as possible. Most SMEs cannot afford an IT engineer working in-house full-time but still need their computers fixed fast.
Here are some tips on how to select the best IT support company:
- Go for a fixed price deal. Agreeing to a fixed monthly cost, with no hidden extras, makes it easier for you to budget for the year – and no surprises.
- Guaranteed response times. Check to see how long the IT company takes to fix your system. If it is more than 4 hours, cross them off your list.
- Size matters. One man bands can provide a good service. But if they are sick or on holiday, who is going to fix your system? To be safe, pick a company that has a large team of engineers.
- Added extras. Connect uses pro-active monitoring software to identify problems with your network before they affect your business. Any company without this capability could land you in hot water.
