Bing causes embarrassment for Microsoft with outage

4th December 2009

Microsoft has held its hands up for liability after a problem caused its new search engine, Bing, to suffer an outage which put it out of action for around half an hour.

The firm blamed the outage on a configuration change during internal testing that had "unintended consequences".

Satya Nadella, the senior vice-president of the online services division of Bing, said that as soon as the issue was found, the change was rolled back, causing the site to return to regular operations, though this detection and rollback still took 30 minutes.

The expert continued: "We strive to maintain a high standard of operational excellence at Bing. We are running a post mortem to find out how our software and processes need to be improved to prevent anything like this from happening again."

It follows news earlier last month that Wolfram Alpha, the web tool once seen to be a true rival to Google, is now working in conjunction with Bing to improve its algorithms and data sets.

In a recent survey of SMEs for Connect, the two most important benefits of outsourcing were guaranteed response times and allowing in-house IT staff to concentrate on more strategic issues.ADNFCR-1071-ID-19496954-ADNFCR