If small businesses in IT are going to capitalise on their customers through mobile internet provisions, they need to ensure their systems are up-to-date and speedy, according to one poll.

Gomez, a leader in internet application experience management, explained that out of 1,001 mobile web users, two in three respondents found problems in mobile internet over the last 12 months, while three-quarters of people had slow loading times.

Matt Poepsel, the vice-president of performance strategies at Gomez, explained that mobile internet is all about convenience and slow mobile pages contradict this entire ethos.

He continued: "To avoid ongoing dissatisfaction and to capitalise on the mobile opportunity, businesses need to place mobile performance management squarely at the top of their to-do lists."

Other countries around the world have had more luck with mobile internet, with Japan even seeing the latest version of a Twitter mobile website being launched last week in a bid to catapult the firm into a much more popular dimension.

More than half of small businesses (53 per cent) believe that the most important benefit of outsourcing is guaranteed response times for IT support. London-based Connect conducted the research in 2007.