In recent years, the use of hosted VoIP or ‘voice over internet protocol’ has overtaken the number of businesses using legacy PBX telephony. This is partly due to the improvements in internet speeds and the reliability of the networks that carry voice data over the same networks as your business data.
VoIP also offers advantages, which are tempting businesses away from enterprise-class PBX systems to similarly powerful VoIP deployments. Here are some of the best reasons for switching your communications to an IT service provider offering VoIP.
Low Cost Communications
The cost of purchasing, installing or upgrading a traditional PBX system is far greater than installing a hosted VoIP system. Simply extending or upgrading legacy hardware can often cost more than a complete new deployment of VoIP. Many VoIP systems have a free or inclusive call package that would not be available via a telecom provider using a PBX system.
Some businesses need to scale their communications systems rapidly and the fact that VoIP systems are device independent makes it a perfect choice. For example, a recruitment agency that has large numbers of contracted employees at various locations can rapidly add devices and virtual lines to its directory and remove them when contracts end. This means the agency can have a presence on-site or a mobile office line wherever it is needs to have a presence, but without taking our additional contracts or requiring the installation of intrusive hardware.
Feature Rich Communications
Conference calls, instant messaging and mobile communication is all possible in a seamless service via VoIP. Once again, using the recruitment agency business as a model. Remote workers are able to conference call from remote locations with at no additional cost to the business because internet calls to your own lines are included in many VoIP packages. Alternatively, you can broadcast messages to entire groups and some VoIP services will transcribe voicemails and send them via email to ensure nobody missed the message.
Your employees can also reroute calls to any phone to ensure they miss no calls are missed. You can also offer local phone numbers to customers in every location in which you operate, regardless of where your employees answer the call.
Call Logging and Monitoring
This is an essential feature for any business employing an outbound sales team. Taking the recruitment agency example, managers can track calls made by employees and listen in when training or monitoring call quality. Calls are also recordable, which is an essential feature for many businesses.
VoIP and CRM Integration
Integration with a CRM system is one of the most important features for any modern business. Most hosted CRM systems seamlessly link to your VoIP system to bring enterprise-class customer services to even the smallest of businesses. This can mean anything from huge improvements in call handling quality and to automated diallers that keeps your outbound sales team constantly prospecting from your customer database.
The Biggest Benefit to your Business
While all the advantages offered by VoIP are great features, the most important benefit is productivity and efficiency. Add these to a lower total cost of ownership and your business will be much healthier than a competitor relying on a legacy PBX.